Question 1

Do you show live fares and real-time availability?

Accepted Answer

Yes. Every fare on our search is pulled live from 500+ airlines at the moment you search, including seat availability and current taxes.

Question 2

Will I get an e-ticket instantly after payment?

Accepted Answer

For most airlines and fare types, your e-ticket is issued within minutes of a successful payment. Complex itineraries or held fares may take up to a few hours.

Question 3

Can I change or cancel a flight after booking?

Accepted Answer

Change and cancellation rules depend on the airline and fare family. We surface the exact rules — fees, refundability, and change windows — before you pay.

Question 4

Do you offer a best-fare guarantee?

Accepted Answer

Yes. If you find a lower publicly available fare on the same route, cabin, and dates within 24 hours of booking, we'll match it.

Question 5

Can I book multi-city or long-haul business fares?

Accepted Answer

Absolutely. Our concierge team routes complex multi-city, premium, and business itineraries — just start a search or contact us for a tailored quote.

Question 6

Are the room rates on your site the final price?

Accepted Answer

Rates displayed include taxes and service fees where the supplier permits. Local tourism dirham or resort fees payable at the hotel are always disclosed before checkout.

Question 7

Do you offer free cancellation?

Accepted Answer

Many hotels offer free cancellation up to 24–72 hours before check-in. The exact policy is shown on every room card before you book.

Question 8

Can I pay at the hotel instead of upfront?

Accepted Answer

Select properties support 'Pay at hotel'. Where available, you'll see the option at checkout after entering your card for guarantee.

Question 9

Will my booking be confirmed instantly?

Accepted Answer

Yes. Confirmations are sent to your email within seconds of a successful payment, along with the hotel voucher.

Question 10

Can you arrange group or long-stay bookings?

Accepted Answer

Yes. For 5+ rooms or stays over 14 nights, our concierge can negotiate direct rates. Reach out via the contact page.

Question 11

Do I get skip-the-line access?

Accepted Answer

Wherever the supplier offers it, yes. Skip-the-line and fast-track options are clearly labeled on every activity card.

Question 12

How quickly will I receive my voucher?

Accepted Answer

Instant vouchers are emailed within minutes of a successful payment. Print or show the mobile voucher at the attraction entrance.

Question 13

Can I reschedule or cancel an attraction ticket?

Accepted Answer

Most tickets can be rescheduled or cancelled free of charge up to 24 hours before the experience — the exact window is shown before booking.

Question 14

Are your attractions with licensed operators?

Accepted Answer

Yes. Every activity partner we work with is licensed by the relevant UAE tourism authority and carries current operator insurance.

Question 15

Are transfers included?

Accepted Answer

Some tours include hotel pickup and drop-off; where they do, it's shown in the inclusions list. Standalone transfers can also be added at checkout.

Question 16

What's included in the charter price?

Accepted Answer

Crew and fuel are included. The hourly price is shown on each yacht's page.

Question 17

Is there a minimum charter length?

Accepted Answer

Yes. Each yacht has a minimum number of hours, shown on its page.

Question 18

How many guests can come on board?

Accepted Answer

Each yacht has a maximum guest capacity, shown on its page. Bookings can't exceed it.

Question 19

Where do charters depart from?

Accepted Answer

Each yacht lists its city and marina on its page.

Question 20

Can I change or cancel a yacht charter?

Accepted Answer

Contact our team as early as possible. Change and cancellation terms depend on the yacht operator and are confirmed with your booking.

Question 21

Which UAE tourist visa should I apply for?

Accepted Answer

It depends on how long you're staying, whether you'll leave and return, and your nationality. Our application flow matches you to the right option in about a minute.

Question 22

How long does processing usually take?

Accepted Answer

Most tourist visas are issued in 3–5 working days. Express processing is available for 24-hour turnaround, subject to the immigration authority's own review time.

Question 23

Is approval guaranteed?

Accepted Answer

No agency can guarantee approval — the decision rests with UAE immigration. We minimise avoidable rejection reasons by reviewing every application before submission.

Question 24

What documents do I need?

Accepted Answer

At minimum: a clear passport bio-page scan, a recent passport-style photograph, and (for some nationalities) proof of onward travel or accommodation.

Question 25

Is the AED 1,000 security deposit refundable?

Accepted Answer

Yes. The deposit is fully refundable after you exit the UAE within your visa validity. Refunds are processed to the original payment method.

Question 26

Can I track my application status?

Accepted Answer

Yes. Use the Track Application page with your reference number and email to see live status updates and download issued visas.

Question 27

Is my phone compatible with eSIM?

Accepted Answer

Most phones from iPhone XS / Google Pixel 3 / Samsung Galaxy S20 onwards support eSIM. Check your device settings or our compatibility list before purchase.

Question 28

How do I install the eSIM after buying?

Accepted Answer

You receive a QR code and step-by-step instructions by email within minutes. Scan the QR from your phone's cellular settings — no physical SIM swap needed.

Question 29

Can I keep my regular number active?

Accepted Answer

Yes. eSIM works alongside your primary SIM, so you keep receiving calls and texts on your home number while using our data plan abroad.

Question 30

What if I run out of data mid-trip?

Accepted Answer

You can top up instantly from your account — no need to reinstall the eSIM. New data is available within seconds of payment.

Question 31

When does the plan start counting?

Accepted Answer

Validity begins when the eSIM first connects to a supported network in the destination country, not on purchase.

Frequently asked questions

Talk to our concierge